I am trying to create a report where I can see how many tickets/request we get and filter them by the label. For instance, I want to see how many issues are labeled Printer. However, I have only been able to search the issues by the labels, not see the total issues by label.
Thank you for the suggestions. I like that except for the fact that the Pie Chart counts all the tickets that we have gotten and the Two Dimentional Filter statistics counts only the open ones. I whish I could have a time filter where I can set it up to view the last 7 days, month, 3 months, 48 hours, etc. Any ideas on how?
The role of IT professionals has become increasingly difficult over the last decade. Our organizations work in an increasingly software-powered world and IT professionals are expected to not...
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