I have added Comment on the existing issue through outlook.
After I added a comment, that existing issue is displaying on the sidebar. It's very good.
But when I reply on that email it is not adding as a comment on the ticket. ( As Mail handler email is not involved on the ticket ).
It will be very good if the reply will adds a comment on the existing ticket.
Could you please help me if there is any related config that I can achieve my requirement.
Thanks in advance.
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