Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,365,107
Community Members
 
Community Events
168
Community Groups

Calculating priority automatically

Edited

Hello Guys,

 

i want to calculating the priority automatically in our Jira Cloud Projekt. We are running on the latest version.

i found this tutorials: 

https://confluence.atlassian.com/servicedeskcloud/automating-the-calculation-of-priority-based-on-impact-and-urgency-values-on-issue-creation-827107708.html

https://support.atlassian.com/jira-service-management-cloud/docs/create-an-automation-rule-to-prioritize-your-service-desks-incident

But the point "Select Custom rule." is not there anymore (see attachment).

Can someone please help me?

Regards
Dominik

 

 

 

1 answer

Hi Dominik

I don't see any attachments except the tutorial links.

There were some changes in wording I thinks.

Steps should be:

  • From your service project sidebar, select Project settings > Automation.
  • Select Create rule
  • Select trigger Issue created (when not availiable you should find it in search bar)
  • Click Save.
  • Set up when, if and then settings for your rule.
  • Click Save.

Hope it helps

Mike

Hi Mike,

 

hmm ok. Oh Thank you so much i understand. But now I'm getting nowhere here, unfortunately, makes no sense to me. Do you know which condition type i have to choose?

 

2022-09-20 15_40_28-Automation - Siegfried Service-Portal.png2022-09-20 15_40_28-Automationn - Siegfried Service-Portal.png

Regards

Dominik

Hi Dominik

You have to use If/Else block, JQL condition and then Edit Issue Field.

I attached a simple example for first Condition to set Highest priority.

 

You should be able to create priority rule based on that.

After that simply continue with Else block

Automation - Priority Set .png

 

Hope it helps.

Mike

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events