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Calculating priority automatically


Hello Guys,


i want to calculating the priority automatically in our Jira Cloud Projekt. We are running on the latest version.

i found this tutorials:

But the point "Select Custom rule." is not there anymore (see attachment).

Can someone please help me?





1 answer

Hi Dominik

I don't see any attachments except the tutorial links.

There were some changes in wording I thinks.

Steps should be:

  • From your service project sidebar, select Project settings > Automation.
  • Select Create rule
  • Select trigger Issue created (when not availiable you should find it in search bar)
  • Click Save.
  • Set up when, if and then settings for your rule.
  • Click Save.

Hope it helps


Hi Mike,


hmm ok. Oh Thank you so much i understand. But now I'm getting nowhere here, unfortunately, makes no sense to me. Do you know which condition type i have to choose?


2022-09-20 15_40_28-Automation - Siegfried Service-Portal.png2022-09-20 15_40_28-Automationn - Siegfried Service-Portal.png



Hi Dominik

You have to use If/Else block, JQL condition and then Edit Issue Field.

I attached a simple example for first Condition to set Highest priority.


You should be able to create priority rule based on that.

After that simply continue with Else block

Automation - Priority Set .png


Hope it helps.


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