Calculating priority automatically

[Dominik Kulbe]

Hello Guys,

i want to calculating the priority automatically in our Jira Cloud Projekt. We are running on the latest version.

i found this tutorials: 

https://confluence.atlassian.com/servicedeskcloud/automating-the-calculation-of-priority-based-on-impact-and-urgency-values-on-issue-creation-827107708.html

https://support.atlassian.com/jira-service-management-cloud/docs/create-an-automation-rule-to-prioritize-your-service-desks-incident

But the point "Select Custom rule." is not there anymore (see attachment).

Can someone please help me?

Regards
Dominik

[Michal Patoprsty]

Hi Dominik

I don't see any attachments except the tutorial links.

There were some changes in wording I thinks.

Steps should be:

• From your service project sidebar, select Project settings > Automation.
• Select Create rule
• Select trigger Issue created (when not availiable you should find it in search bar)
• Click Save.
• Set up when, if and then settings for your rule.
• Click Save.

Hope it helps

Mike

[Dominik Kulbe]

Hi Mike,

hmm ok. Oh Thank you so much i understand. But now I'm getting nowhere here, unfortunately, makes no sense to me. Do you know which condition type i have to choose?

Regards

Dominik

[Michal Patoprsty]

Hi Dominik

You have to use If/Else block, JQL condition and then Edit Issue Field.

I attached a simple example for first Condition to set Highest priority.

You should be able to create priority rule based on that.

After that simply continue with Else block

Hope it helps.

Mike