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Both Big Gantt does not allow export with Big Template

Carsten Boettcher
Carsten Boettcher Aug 03, 2017

Hi,

we are using Big Gantt in Jira-Cloud. Additional we installed Big Template.

03.JPGNow we try to export out of Big Gantt using the export button.

01.JPG

We get allways an error message that this functin need an additional add on.

02.JPGBut as you can see above the add on is already installed.

Any idea what I need to do?

Thanks :-)

 

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6 answers

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Chris Ng
Chris Ng Nov 28, 2021

Hi all , the problem still exists in 2021. Could anyone from "Big template" team help?

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Chris Ng
Chris Ng Nov 28, 2021

If the team couldn't help, Should Atlassian take down the app from the marketplace? 

As many people pay for the application and suffer from this issue.

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Anna-BigPicture
Anna-BigPicture
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Nov 30, 2021

Hi @Chris Ng

We are sorry for the inconvenience caused. 
Please be advised that NodeJS installation is necessary for BigTemplate to work properly. Installation steps can be found here. Moreover, I enclose the link to the general installation guide. 
 
In case of further issues, please feel encouraged to contact our Technical Support via our Service Desk. Our Product Specialists and Developers will be more than happy to guide you through the process and pinpoint the exact cause of the issue. 
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Georg von Palubicki
Georg von Palubicki May 20, 2020

Hi

same problem on my side

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0 votes
Stine Søndergaard
Stine Søndergaard May 18, 2020

Hi!

Did any of you get the issue fixed?

/Stine

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0 votes
Charlie Gonzales
Charlie Gonzales Jul 18, 2019

Same issue here?  Anyone monitoring these forums?

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0 votes
Vishnudev Ramakrishnan
Vishnudev Ramakrishnan May 20, 2019

I have the same problem.

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0 votes
Alison Wolfenden
Alison Wolfenden May 15, 2019

I have had the exact same problem. It would be good if support could answer this question.

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