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Both Big Gantt does not allow export with Big Template


we are using Big Gantt in Jira-Cloud. Additional we installed Big Template.

03.JPGNow we try to export out of Big Gantt using the export button.


We get allways an error message that this functin need an additional add on.

02.JPGBut as you can see above the add on is already installed.

Any idea what I need to do?

Thanks :-)


6 answers

Hi all , the problem still exists in 2021. Could anyone from "Big template" team help?

If the team couldn't help, Should Atlassian take down the app from the marketplace? 

As many people pay for the application and suffer from this issue.

Anna-BigPicture Marketplace Partner Nov 30, 2021

Hi @Chris Ng

We are sorry for the inconvenience caused. 
Please be advised that NodeJS installation is necessary for BigTemplate to work properly. Installation steps can be found here. Moreover, I enclose the link to the general installation guide. 
In case of further issues, please feel encouraged to contact our Technical Support via our Service Desk. Our Product Specialists and Developers will be more than happy to guide you through the process and pinpoint the exact cause of the issue. 


same problem on my side


Did any of you get the issue fixed?


Same issue here?  Anyone monitoring these forums?

I have the same problem.

I have had the exact same problem. It would be good if support could answer this question.

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