BigTemple not exporting to PDF

[Nadia Bruno]

Hi there!

I recently added a free trial of BigTemplate to use with my BigPicture app. I am able to export all tools to PDF except for Board and Calendar. It gets stuck on the "exporting....please wait" page and the export never happens. Is there something I am doing wrong or is there a setting that needs to be adjusted in order to access the export to PDF feature for Board and Calendar? 

[Anna-BigPicture]

Hi @Nadia Bruno

We would like to investigate your case individually.

Please get in touch with our Support Team via our Service Desk, sharing more details (like your instance base URL).

BigPicture Team will gladly help you to resolve the problem.