I'm looking to set up an automation that will automatically reply to ticket creator and particpants, I know there's options to "Comment on issue" but this is an internal comment only.
There is another option, "send an email" which I tested but I'm looking to have it ask the ticket creator a couple of questions so that they can reply.
Is there a simple solution to this without having to have it send an e-mail asking them the question(s) and then telling them to update the ticket?
For several managers it’s a real challenge (sometimes a nightmare) to deal with multiple service contracts and turn every working hour into a billable hour. This is crucial to m...
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