I'm looking to set up an automation that will automatically reply to ticket creator and particpants, I know there's options to "Comment on issue" but this is an internal comment only.
There is another option, "send an email" which I tested but I'm looking to have it ask the ticket creator a couple of questions so that they can reply.
Is there a simple solution to this without having to have it send an e-mail asking them the question(s) and then telling them to update the ticket?
Missing deadlines is one of the biggest problems every team lead wants to avoid when dealing with managed services. When the customer contracts your company to help with IT services it is expected th...
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