Automate reopen a issue when is comented

[Kerman Aguilar Gallego]

Hi,

I would like to know if the following option could be automated.

If a issue is done or completed or resolved and a client comment de issue, the issue could be reopened?

Thanks.

[Ste Wright · Accepted solution]

Hi @Kerman Aguilar Gallego 

Yes, this is possible with Automation for Jira. To accomplish this:

• Go to Automation, and create a new rule
• For the Trigger, choose Issue Commented
• Next, add a Condition- the Issue Fields Condition. For the field to compare against, choose either:
  • Status - with the condition that it is any "Done" status in your workflow or...
  • Resolution - with the condition that it is resolved
• Finally, add an Action, Transition Issue. Set the "Destination Status" to whichever status you want reopened issues to be in. Remember, it needs to be a status which can be transitioned to from "Done" in your existing workflow.
• Give the rule a name, and publish it

You could refine this rule further if the issue should only reopen if it's a user in a certain group, role, etc.

Before the Action, add a second Condition - the User Condition - and set parameters around the user (for example, user who triggered the event is issue reporter).

Ste

[Kerman Aguilar Gallego]

Thanks man.

I have it.

[Ste Wright]

Awesome!

If this worked for you, could you press "Accept Answer" to indicate to other users who locate this question this solution helps?

Ste

[Madison Auten]

I am trying the above and am unsuccesful.

[Ste Wright]

Hi Madison,

Are you still stuck on this one? If so, let us know what's happening so we can help :)

Ste