I would like to know if the following option could be automated.
If a issue is done or completed or resolved and a client comment de issue, the issue could be reopened?
Yes, this is possible with Automation for Jira. To accomplish this:
You could refine this rule further if the issue should only reopen if it's a user in a certain group, role, etc.
Before the Action, add a second Condition - the User Condition - and set parameters around the user (for example, user who triggered the event is issue reporter).
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