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I would like to know if the following option could be automated.
If a issue is done or completed or resolved and a client comment de issue, the issue could be reopened?
Yes, this is possible with Automation for Jira. To accomplish this:
You could refine this rule further if the issue should only reopen if it's a user in a certain group, role, etc.
Before the Action, add a second Condition - the User Condition - and set parameters around the user (for example, user who triggered the event is issue reporter).
If this worked for you, could you press "Accept Answer" to indicate to other users who locate this question this solution helps?
Are you still stuck on this one? If so, let us know what's happening so we can help :)