We have an automation rule that's supposed to run every night as a cron job. The automation is supposed to check for the status of the issue, if the status is in "User Verification" mode and if there is no activity for 3 days since the issue is resolved transition the issue to status CLOSED.
The rule does work, but we found so many issues that are still in User Verification status and it's been more than 3 days. Tons of issues from Dec, Nov, Oct, even couple of issues from May and April which are still not closing and there has been no activity for months.
Cron Expression is "0 0 0 * * ?"
JQL Expression is "status = "User Verification" AND resolution = Done AND "Resolved Date" <= startOfDay(-3d)"
Missing deadlines is one of the biggest problems every team lead wants to avoid when dealing with managed services. When the customer contracts your company to help with IT services it is expected th...
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