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AutoClose Automation doesn't always work.

We have an automation rule that's supposed to run every night as a cron job.  The automation is supposed to check for the status of the issue, if the status is in "User Verification" mode and if there is no activity for 3 days since the issue is resolved transition the issue to status CLOSED.

The rule does work, but we found so many issues that are still in User Verification status and it's been more than 3 days. Tons of issues from Dec, Nov, Oct, even couple of issues from May and April which are still not closing and there has been no activity for months.

 

Cron Expression is "0 0 0 * * ?"

JQL Expression is "status = "User Verification" AND resolution = Done AND "Resolved Date" <= startOfDay(-3d)"

 

 

1 comment

Scott Harwood Community Leader Jan 07, 2018

Hi Chopin,

You will need to have the following checkbox unchecked. 

 

unchecked.png

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