Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage
Highlighted

AutoClose Automation doesn't always work.

We have an automation rule that's supposed to run every night as a cron job.  The automation is supposed to check for the status of the issue, if the status is in "User Verification" mode and if there is no activity for 3 days since the issue is resolved transition the issue to status CLOSED.

The rule does work, but we found so many issues that are still in User Verification status and it's been more than 3 days. Tons of issues from Dec, Nov, Oct, even couple of issues from May and April which are still not closing and there has been no activity for months.

 

Cron Expression is "0 0 0 * * ?"

JQL Expression is "status = "User Verification" AND resolution = Done AND "Resolved Date" <= startOfDay(-3d)"

 

 

1 comment

Scott Harwood Community Leader Jan 07, 2018

Hi Chopin,

You will need to have the following checkbox unchecked. 

 

unchecked.png

Comment

Log in or Sign up to comment
TAGS
Community showcase
Published in Marketplace Apps & Integrations

Do Not Lose your Customer’s Trust

Missing deadlines is one of the biggest problems every team lead wants to avoid when dealing with managed services. When the customer contracts your company to help with IT services it is expected th...

295 views 0 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you