Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage
Highlighted

Auto close ticket

if a ticket is open, or accepted, or in clarification and after comment from an admin there is no answer from someone else, then the ticket will be rejected and closed automatically.

1 comment

Hi @Tirupathi Rao ,

 

Are you using the JIRA Automation plugin?

 

Is the logic you're looking to implement the following? 🤓

 

  1. If a ticket is at a status of open, and has been commented by a user within the admin group, and there is no further comment within x amount of time then set a status of closed and a resolution of rejected
  2. If a ticket is at a status of acceptedand has been commented by a user within the admin group, and there is no further comment within x amount of time then set a status of closed and a resolution of rejected
  3. If a ticket is  at a status of in clarification, and has been commented by a user within the admin group, and there is no further comment within x amount of time then set a status of closed and a resolution of rejected

- Alex

Hi Alex,

 

Yes we are using JIRA Automation plugin.

 

Yes we are looking exactly the same implementation. Please suggest us.

Comment

Log in or Sign up to comment
TAGS
Community showcase
Published in Marketplace Apps & Integrations

Do Not Lose your Customer’s Trust

Missing deadlines is one of the biggest problems every team lead wants to avoid when dealing with managed services. When the customer contracts your company to help with IT services it is expected th...

295 views 0 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you