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Auto close ticket

Tirupathi Rao
Tirupathi Rao Dec 16, 2019

if a ticket is open, or accepted, or in clarification and after comment from an admin there is no answer from someone else, then the ticket will be rejected and closed automatically.

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Alex Laycy
Alex Laycy
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Dec 16, 2019

Hi @Tirupathi Rao ,

 

Are you using the JIRA Automation plugin?

 

Is the logic you're looking to implement the following? 🤓

 

  1. If a ticket is at a status of open, and has been commented by a user within the admin group, and there is no further comment within x amount of time then set a status of closed and a resolution of rejected
  2. If a ticket is at a status of accepted, and has been commented by a user within the admin group, and there is no further comment within x amount of time then set a status of closed and a resolution of rejected
  3. If a ticket is  at a status of in clarification, and has been commented by a user within the admin group, and there is no further comment within x amount of time then set a status of closed and a resolution of rejected

- Alex

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Tirupathi Rao
Tirupathi Rao Dec 16, 2019

Hi Alex,

 

Yes we are using JIRA Automation plugin.

 

Yes we are looking exactly the same implementation. Please suggest us.

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