Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,332,535
Community Members
 
Community Events
169
Community Groups

Auto close ticket

if a ticket is open, or accepted, or in clarification and after comment from an admin there is no answer from someone else, then the ticket will be rejected and closed automatically.

1 comment

Hi @Tirupathi Rao ,

 

Are you using the JIRA Automation plugin?

 

Is the logic you're looking to implement the following? 🤓

 

  1. If a ticket is at a status of open, and has been commented by a user within the admin group, and there is no further comment within x amount of time then set a status of closed and a resolution of rejected
  2. If a ticket is at a status of acceptedand has been commented by a user within the admin group, and there is no further comment within x amount of time then set a status of closed and a resolution of rejected
  3. If a ticket is  at a status of in clarification, and has been commented by a user within the admin group, and there is no further comment within x amount of time then set a status of closed and a resolution of rejected

- Alex

Hi Alex,

 

Yes we are using JIRA Automation plugin.

 

Yes we are looking exactly the same implementation. Please suggest us.

Comment

Log in or Sign up to comment
TAGS
Community showcase
Published in Apps & Integrations

RSVP for August's Appy Hours, and get demo tips from Nikki at Jexo!

August Appy Hours RSVP is open Our August Appy Hours event is live in Bevy, and this upcoming Appy Hours is more time-friendly for our Australia-based Partners, app developers, and customers. Com...

49 views 0 2
Read article

Atlassian Community Events