Assignee field in forms

Monica Panozzo
Contributor
November 7, 2022

Hello everybody,

I am creating a project in JWM, for which I would like users to create tickets by filling out a form in which I would need that whoever completes the form (reporter) could indicate the assignee.

I cannot insert in the form the assignee field; I tried to put a "person" field and then create an automation that transform the person into the assignee person, but it doesn't work,

Do you have any suggestions?

Thank you!

1 answer

0 votes
Ste Wright
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 28, 2022

Hi @Monica Panozzo 

Forms are a basic version of the "Create Issue" screen - so don't include all fields. See more information on this help page.

The Automation should be possible - but the type "Person" makes me feel like this is a Team-managed Project - and that field type is not supported in Forms.

Could you...

  • Clarify if this is Team-managed or Company-managed?
  • Provide details of the Automation rule?
  • Provide screenshots to show the current Form design?

It's also worth noting that to use the Form you usually need permission to create issues in the Project. Is there a reason users cannot just use the normal "Create Issue" options?

Ste

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