🍂🍻 Apptoberfest Demo: So you like BEER! - AI Insights for Beer Service Management

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Better beer with real-time AI driven analytics and reporting

So you like beer? Perhaps you would like to start a brewing company? Craft the perfect beer and make everyone happy? Watch our Apptoberfest take on next-gen customer satisfaction tracking and reporting and like or comment if you enjoy it.

A 2020 Codegeist winner, AI Insights for Beer Jira Service Management is a next-gen app that introduces innovative and productive approaches to solving common CSAT problems - such as costly post incident surveys, negative bias skew and customer disengagement.

Customer and agent interactions are analysed by AI to detect the underlying sentiment of conversations which are then displayed in real-time, directly within the Jira Service Management Issue panel.

AI natural language processing is utilised to detect customer satisfaction in real time

Try the app for free on the Atlassian Marketplace

Agents and managers can then gain access to a deeper understanding of their team’s CSAT effectiveness, utilising project reports and configurable dashboard gadgets driven by AI customer service analytics.

AI Insights sentiment dashboard for projects

Real-time feedback opens up new opportunities for action. If dissatisfaction is detected as soon as it appears - before conversations are completed - agents can intervene and prevent escalation and the risk of customers leaving dissatisfied.

Customer and agent sentiment tracked within issues

Project admins can set customer satisfaction score thresholds and configure alarms that notify agents and team members if the customer satisfaction score falls below the threshold.

Set customer satisfaction score alarms for projects

We have put together AI Insights - an app on the Atlassian Marketplace that implements some of the key client success features. It works with Jira Service Management out of the box.

Try out AI-Insights for free, just enable the projects you want to track and start transforming your client success culture!

O'Zapft is!

Happy 🍂🍻 Apptoberfest 🍂🍻

Your Beer service management team from Izymes

[Alexander Bondarev]

Nice article, thanks for sharing! 👍

[Laura Holton _Valiantys_]

Cheers to Beer Service Management 🍻 a well themed demo for Apptoberfest @Ulrich Kuhnhardt _Izymes_ 👏

[Gorka Puente _Appfire_]

Hey @Ulrich Kuhnhardt _Izymes_ awesome app and nice video!!

[Riley Venable (Atlas Bench)]

The demo is ideally in theme ✔️

[Ajay _view26_]

I enjoyed the Beer theme Demo ..🍻 Cheers to your marketing teams creativity @Ulrich Kuhnhardt _Izymes_ 

[Dave Liao]

The example in the screenshot is totally something I've written in an online review of a bar. 😄

[Nikki Zavadska _Appfire_]

Really cool demo video @Ulrich Kuhnhardt _Izymes_ ! Love that you put an effort and made a custom one for the Apptoberfest 🍻

[Ulrich Kuhnhardt _IzymesCo_]

Hello Apptoberfest fans!

Please join us for our Apptoberfest - App Crawl Event where we discuss what working smarter not harder looks like in Jira ITSM and ESM!

Europe: https://ace.atlassian.com/e/mn25tp/ (9am CEST)

US: https://ace.atlassian.com/e/mjyjws/ (12pm PT)

Check out the agenda and what's in for you 

Cheers Ulrich

[Brant Schroeder]

@Ulrich Kuhnhardt _Izymes_ 

Great video tailored to Apptoberfest and explained the product well.