Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,300,064
Community Members
 
Community Events
165
Community Groups

πŸ‚πŸ» Apptoberfest Demo: So you like BEER! - AI Insights for Beer Service Management

Better beer with real-time AI driven analytics and reporting

So you like beer? Perhaps you would like to start a brewing company? Craft the perfect beer and make everyone happy? Watch our Apptoberfest take on next-gen customer satisfaction tracking and reporting and like or comment if you enjoy it.

 

A 2020 Codegeist winner, AI Insights for Beer Jira Service Management is a next-gen app that introduces innovative and productive approaches to solving common CSAT problems - such as costly post incident surveys, negative bias skew and customer disengagement.

Customer and agent interactions are analysed by AI to detect the underlying sentiment of conversations which are then displayed in real-time, directly within the Jira Service Management Issue panel.

beer-makes-me-happy.png

AI natural language processing is utilised to detect customer satisfaction in real time

Try the app for free on the Atlassian Marketplace

Agents and managers can then gain access to a deeper understanding of their team’s CSAT effectiveness, utilising project reports and configurable dashboard gadgets driven by AI customer service analytics.

apptoberfest-sentiment-dashboard.png

AI Insights sentiment dashboard for projects

Real-time feedback opens up new opportunities for action. If dissatisfaction is detected as soon as it appears - before conversations are completed - agents can intervene and prevent escalation and the risk of customers leaving dissatisfied.

izymes-issue-sentiment.png

Customer and agent sentiment tracked within issues

Project admins can set customer satisfaction score thresholds and configure alarms that notify agents and team members if the customer satisfaction score falls below the threshold.

set-alarm-threshold.png

Set customer satisfaction score alarms for projects

We have put together AI Insights - an app on the Atlassian Marketplace that implements some of the key client success features. It works with Jira Service Management out of the box.

 

Try out AI-Insights for free, just enable the projects you want to track and start transforming your client success culture!

O'Zapft is!

Happy πŸ‚πŸ» Apptoberfest πŸ‚πŸ»

Your Beer service management team from Izymes

 

 

9 comments

Nice article, thanks for sharing! πŸ‘

Like β€’ # people like this
Laura Holton Community Leader Oct 05, 2021

Cheers to Beer Service Management 🍻 a well themed demo for Apptoberfest @Ulrich Kuhnhardt _Izymes_ πŸ‘

Like β€’ # people like this

Hey @Ulrich Kuhnhardt _Izymes_ awesome app and nice video!!

Like β€’ # people like this

The demo is ideally in theme βœ”️

Like β€’ # people like this
Ajay _view26_ Community Leader Oct 06, 2021

I enjoyed the Beer theme Demo ..🍻 Cheers to your marketing teams creativity @Ulrich Kuhnhardt _Izymes_ 

Like β€’ # people like this
Dave Liao Community Leader Oct 09, 2021

The example in the screenshot is totally something I've written in an online review of a bar. πŸ˜„

Like β€’ # people like this

Really cool demo video @Ulrich Kuhnhardt _Izymes_ ! Love that you put an effort and made a custom one for the Apptoberfest 🍻

Like β€’ # people like this

Hello Apptoberfest fans!

Please join us for our Apptoberfest - App Crawl Event where we discuss what working smarter not harder looks like in Jira ITSM and ESM!

Europe: https://ace.atlassian.com/e/mn25tp/ (9am CEST)

US: https://ace.atlassian.com/e/mjyjws/ (12pm PT)

Check out the agenda and what's in for you 

Cheers Ulrich

Brant Schroeder Community Leader Oct 28, 2021

@Ulrich Kuhnhardt _Izymes_ 

Great video tailored to Apptoberfest and explained the product well.  

Like β€’ Ulrich Kuhnhardt _IzymesCo_ likes this

Comment

Log in or Sign up to comment
TAGS
Community showcase
Published in Apps & Integrations

Marketplace Partner Spotlight: AppLiger

This month the spotlight is on AppLiger. We caught up with Pavel Pavlovsky, CEO and Product Manager, to learn how the company started and what fuels the team's creativity.    Atlassian:...

396 views 0 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you