🍻 🍂 Apptoberfest Demo: High Velocity ITSM with Bulk Approvals on Automated Service Desks 🍂 🍻

[#1]

One of Jira Service Management's strengths is the ability to integrate with other systems. 

We implemented many 🤖 Automated Service Desks where the requests are fulfilled automatically (e.g. granting access to applications, account creations, etc...) upon approvals. 
However, the bottleneck is transferred to the approvers after that. 

Bulk Approvals was conceptualised to solve the pain of customers who have to review and approve hundreds of requests at a go. 🚀

This will enable Jira to support higher volume of tickets for self-service automated Service Desks.

The app 

• improves productivity with lesser context switching

• reduces blind approvals by displaying necessary fields in the same screen
• uses less clicks to get the work done

View the video at http://youtube.com/watch?v=IVAVjyK4tFw

If you like the video, please support us with a like  or a comment.
We love to know what type of Automated Service Desks you have on your JSM. 

If you want to know more about Bulk Approvals for Jira Service Management, you can check out the Atlassian Marketplace or the User Guide.

You can also book a free 30mins demo too! 😄

[Hua Soon SIM [Akeles]]

We are trying to get our own YouTube custom URL.

To be eligible, we need to meet the final criteria to have 100 or more subscribers.
It's tough trying to reach the goal with organic growth. 

We appreciate everyone who can lend a helping hand. 
Thanks in advance. 🙏

[Alex Koxaras _Relational_]

Hi @Hua Soon SIM [Akeles] 

Interesting app you have there! Any chance to have on your roadmap for a cloud version?

Do you have the possibility to send e.g. approve bulk emails to approvers?

[Andy Gladstone]

@Hua Soon SIM [Akeles] interesting concept. I have subscribed to the YouTube channel and liked the video. Good luck this Apptober!

[Hua Soon SIM [Akeles]]

Hi @Alex Koxaras _Relational_ 

Thank you.
There are also some dependencies on the Forge platform before it is technically feasible.
At the same time, we are also monitoring the interest for the Cloud edition.

You brought up a good suggestion 💡 for the bulk approval emails 👍

We can send a scheduled reminder email to the approvers so that they will not be flooded with email notifications. We will add this to our roadmap.

[Hua Soon SIM [Akeles]]

Hi @Andy Gladstone 

Thank you vey much 😊

[Hana Kučerová]

Hi @Hua Soon SIM [Akeles] ,

please, which field types are supported when showing relevant fields? Is it possible to show Insight fields? Thank you!

[Hua Soon SIM [Akeles]]

Hi @Hana Kučerová

Thank you for your comment.

Currently, it can pick the fields which can be added to the customer portal (Refer to List of supported custom fields for request types in Jira Service Management customer portals)

Currently Insight fields are not fully compatible since it only show the key/value of the Insight object. We will add it to the roadmap to work on it.

If there are any other field types that you need, please let us know.

[Hana Kučerová]

Great! Thank you, @Hua Soon SIM [Akeles] .

[Britta Neugebauer _yasoon_]

It looks very satisfying to bulk approve all those requests! ✅

P.S. @Hua Soon SIM [Akeles] I also subscribed to your YouTube channel ▶ 

[Kate Pawlak _Appsvio_]

It looks like a great extension to boost Jira Service Management with our edit request feature from the Feature Bundle app. I'm waiting for cloud version of your app 💪

[Hua Soon SIM [Akeles]]

Many thanks @Britta Neugebauer _yasoon_  

Every new subscriber makes a difference to reaching our goal 😊

[Hua Soon SIM [Akeles]]

@Kate Pawlak _Appsvio_ 

Yeah. Edit Request feature is very useful for Jira Service Management.

Thank you