Apps to customize service desk portal

[Denis Rodrigues]

Hello friends, could some one point me to an app like "Refined" for customizing a service management portal. ?

[Trudy Claspill]

Hello @Denis Rodrigues 

Refined has an app for customizing the service management portal for self-hosted JSM. 

https://marketplace.atlassian.com/apps/1216711/refined-theme-for-jira-service-desk?hosting=server&tab=overview

Is there a reason you are looking for a similar app rather than just using that app?

[Denis Rodrigues]

Hello friend, Yes there is a reason, some bug that I could not solve after an update (version 4.22.4 to 4.22.6)
when the user clicks to open an issue the request form looks like this, as in the image. I couldn't solve it to go back to normal where the fields to open an issue appear on this screen:
I can no longer edit the request form: is possible to edit this request form? 
i really couldnt...

[Trudy Claspill]

I haven't found any other apps that provide the same functionality.

Did you confirm this occurs in all browsers, after clearing cache, and for multiple people who should have access to edit the form?

Have you tried contact the support team for the Refined app? There is a link here:

https://marketplace.atlassian.com/apps/1216711/refined-theme-for-jira-service-desk?hosting=server&tab=support

You could also try having your Jira Administrator contact Atlassian Support.

https://support.atlassian.com/contact/#/

[Denis Rodrigues]

I noticed that it works normally when using the customer portal with the host IP, I have not been able to solve this problem yet:
it works normally when used like this:
http://IP HOST SERVER:8080/plugins/servlet/desk/portal/1/create/224