Apps missing after Jira Cloud restore

Jim Kohli September 4, 2020

Hi all,

I'm a JSD n00bie.  I had the Insight app (and a couple of other apps) loaded, did a Jira (cloud) backup.

When I did the restore, none of the apps were there and they also won't allow me to reload them from the marketplace.  I feel like I'm missing something obvious, but can't find any help that is recent or relevant.  I see similar issues from 2012 and/or from Jira Server that are close but not relatable.

Thanks for any help!

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Ste Wright
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September 6, 2020

Hi @Jim Kohli 

I'd contact https://support.atlassian.com/ first on this one :)

Ste

Jim Kohli September 7, 2020

Support has contacted me.  Apparently, apps need to be uninstalled before a backup, then reinstalled after the restore.  I'm working with the vendor now because I'm still not able to reinstall the app.

Best regards,

Jim K.

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Simon van Helden March 17, 2021

Hi Jim,

who solved the problem for you? Do you have a paid subscription including Atlassian Support?

I have a similar problem but a free subscription and don't even know how to solve it without Atlassian. I would like to use their paid app "Insight".

Best regards
Simon

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Thorbjørn Borup October 7, 2021

wow that's noway an acceptable solution. 

So im surpose to uninstall all my apps every time I do a backup. How will that fuck up my installation everytime I uninstall and install apps....

Is there no way of recovering from this ?

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