Hi all,
I'm a JSD n00bie. I had the Insight app (and a couple of other apps) loaded, did a Jira (cloud) backup.
When I did the restore, none of the apps were there and they also won't allow me to reload them from the marketplace. I feel like I'm missing something obvious, but can't find any help that is recent or relevant. I see similar issues from 2012 and/or from Jira Server that are close but not relatable.
Thanks for any help!
Support has contacted me. Apparently, apps need to be uninstalled before a backup, then reinstalled after the restore. I'm working with the vendor now because I'm still not able to reinstall the app.
Best regards,
Jim K.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi Jim,
who solved the problem for you? Do you have a paid subscription including Atlassian Support?
I have a similar problem but a free subscription and don't even know how to solve it without Atlassian. I would like to use their paid app "Insight".
Best regards
Simon
My community Post
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
wow that's noway an acceptable solution.
So im surpose to uninstall all my apps every time I do a backup. How will that fuck up my installation everytime I uninstall and install apps....
Is there no way of recovering from this ?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.