Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Apps missing after Jira Cloud restore

Hi all,

I'm a JSD n00bie.  I had the Insight app (and a couple of other apps) loaded, did a Jira (cloud) backup.

When I did the restore, none of the apps were there and they also won't allow me to reload them from the marketplace.  I feel like I'm missing something obvious, but can't find any help that is recent or relevant.  I see similar issues from 2012 and/or from Jira Server that are close but not relatable.

Thanks for any help!

2 answers

1 accepted

0 votes
Answer accepted

Hi @Jim Kohli 

I'd contact https://support.atlassian.com/ first on this one :)

Ste

Support has contacted me.  Apparently, apps need to be uninstalled before a backup, then reinstalled after the restore.  I'm working with the vendor now because I'm still not able to reinstall the app.

Best regards,

Jim K.

Like Ste likes this

Hi Jim,

who solved the problem for you? Do you have a paid subscription including Atlassian Support?

I have a similar problem but a free subscription and don't even know how to solve it without Atlassian. I would like to use their paid app "Insight".

Best regards
Simon

My community Post

0 votes

wow that's noway an acceptable solution. 

So im surpose to uninstall all my apps every time I do a backup. How will that fuck up my installation everytime I uninstall and install apps....

Is there no way of recovering from this ?

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Apps & Integrations

🍻🍂Apptoberfest Update: Upcoming Virtual Events 🎉

Hello Community! I hope you've been enjoying the 🍂Apptoberfestivities🍂 (I know I have!) The event is heating up next week with a series of virtual events that we're calling the 🍻🍂Partner App ...

101 views 1 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you