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When it comes to sharing information with your team or writing documentation for your customers in Confluence, it’s difficult to find that sweet spot where the level of information is just right for everyone.
You can either:
Generalize your content to make sense for a wider audience, but sacrifice important details that apply to specific users or groups.
Specialize your content to better inform each audience, thereby duplicating information and potentially creating a content management nightmare for your team.
Neither is ideal, which is where conditional content can help.
My team at K15t has brought advanced conditional content management to Confluence Cloud with our app, Scroll Documents. With this new release, you'll be able to get the right information in front of the right audience by managing variants of your content in a simple, accessible way.
Want to see this new feature in action? Join us this Thursday, April 28th to learn how to transform Confluence Cloud from a simple team workspace into a fully-featured documentation solution with Scroll. Save your seat!
Until then, read on to learn more about how advanced conditional content management can help you better manage information for multiple audiences in Confluence.
A variant is the term used to describe a variation of your core content that’s been customized for a specific target group or audience. For example:
Software documentation: You could create a variant of content for your End Users and another variant that contains more detailed documentation for Developers.
Team documentation: Working with a distributed team? Create a variant of your company handbook for your team in Australia and another for the team in the UK.
Customer tier: Manage content variants for various pricing tiers of your product, such as Free, Pro and Enterprise.
In each scenario, the majority of your content may well be the same for each audience with just slight variations here and there.
For example with software, you may want to exclude developer-focused articles from your end-user docs in order to avoid confusion, while still being able to provide all the details that developers need to be successful with your product.
By having a variant management system in place, you can easily deliver both – no matter how slight or significant these variations may be.
Scroll Documents enables you to easily manage conditional content and publish variants of your Confluence documentation based on your audience needs. Define each audience as a variant (i.e. End User / Developer, UK / AUS, etc.), and use a simple label-based approach to tag the Confluence pages or paragraphs to be included in each.
Some articles might be relevant for all audiences, but certain sections need more detail that would only be relevant to some – like a Get Started article that contains a small section that only applies to Developers.
Get granular with your content right down to the last detail with the Conditional Content macro. Make paragraphs, images, tables, lists and screenshots conditional so this content will only be included in the output of the related variant.
Scroll Documents integrates with other Scroll apps to enable you to publish your content in multiple formats.
Scroll Viewport makes it easy to transform your content into a fully-customized help center. With Scroll Documents, you can now publish variants of documentation to your help center so your users can select the documentation that’s most relevant to them:
Scroll PDF and Word Exporter turn your Confluence content into beautiful, professionally-styled PDF and Word documents. Variants enable you to deliver the right documentation in seconds by selecting from your pre-defined variants on export:
Ready to manage variants of your Confluence content? With Scroll Documents, you can create two variants per document to test the functionality. If you need more than two variants for your team’s use case, you can extend the functionality with Variants for Scroll Documents.
Ready to get started? Try Scroll Documents for free on the Atlassian Marketplace.
We also hope to see you at the webinar this week! If you have questions about this new feature or about the Scroll apps in general, just let us know in the comments.
Shannon Meehan _K15t_
Product Marketing Manager