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As a transaction coordinator I started with one client in Trello on this person's platform. Then I set up my own platform for a few other users.
Then I was invited to another user's platform today that I attempted to copy over templates but my custom features disappear on the cards. On her platform, I don't even see the option for "Custom". I'm wondering if her old platform needs system updates or what exactly is the issue. There are a few things that do not look normal, but I am a newer user. Thanks! Patty