Add watcher to a JIRA ticket from confiforms

[Arnau Bria]

Dear all,

I'm creating a ticket from a confluence form using confiforms and everything works as expected until I try to add watchers to the JIRA ticket.
My code looks like

{ "fields": 
    { "project": {"key": "CBCF"}, 
      "summary": "$summary", 
      "assignee": {"name":""}, 
      "description": "Please go to www and $description", 
      "issuetype": {"name": "Task"}, 
      "labels": ["CBCFBuckets","[entry.CBCFTeam.escapeJSON]"], 
      "watchers": ["watcher1","watcher2","watcher3" ], 
     }
}

 the error I get when trying to create the ticket is:

com.atlassian.sal.api.net.ResponseException: Error communicating with Jira, {"errorMessages":[],"errors":{"watchers":"Field 'watchers' cannot be set. It is not on the appropriate screen, or unknown."}}

The only refence to adding watcher I've found is this in here where it says:

You can set additional watches to the issue what will be created, but in this tutorial we omit this step (see IFTTT macro parameter "watchers"). Could be set dynamically, referencing entry fields or record owner or modifier.

but when I try to do it in the ConfiForms IFTTT Integration Rules, under watchers, it does not add them in the JIRA ticket.

Could anyone help me, please?

[Alex Medved _ConfiForms_ · Accepted solution]

Hi @Arnau Bria 

Watchers could not be added as part of the issue creation. As technically those are added via a different API call

These are to be set in the macro parameters

Alex

[Arnau Bria]

Hi @Alex Medved _ConfiForms_ and thanks for your answer.

I already did it like this, this is what I meant by

but when I try to do it in the ConfiForms IFTTT Integration Rules, under watchers, it does not add them in the JIRA ticket.

the problem is that even adding them there like

["watcher1","watcher2","watcher3" ]

or

"watcher1","watcher2","watcher3"

they don't end up as watchers in the JIRA  ticket.
I'm using user's email as those are jira user names.

[Alex Medved _ConfiForms_]

watcher1,watcher2,watcher3

Each must be a username that your Jira recognizes and accepts

[Arnau Bria]

Ok, then I guess (and hope) that this is the problem. I've been told that email is what JIRA users as usernames, but seems like it is not the case.

Thanks

[Alex Medved _ConfiForms_]

You can verify that yourself, checking through the APIs - https://docs.atlassian.com/ConfluenceServer/rest/8.6.0/#api/user-getUser

Alex

[Arnau Bria]

Thanks!
Did it and the username in both JIRA/Confluence are the email address... any other reason why the watchers are not added to the ticket?

[Alex Medved _ConfiForms_]

Hard to tell... impossible to debug something like this remotely

Try adding the watcher yourself, via API - https://docs.atlassian.com/software/jira/docs/api/REST/9.11.0/#api/2/issue-addWatcher

(postman or curl)

Does it work?

[Arnau Bria]

API worked. I'm going to do the whole thing from API instead of confluence and confiforms.
thanks for your help.

[Alex Medved _ConfiForms_]

API can also be invoked from ConfiForms.

But are you saying that setting the watchers parameter to the correct value representing a user does not work when called from the ConfiForms IFTTT macro?

[Arnau Bria]

yes, but as I realized I have access to the API I prefer to create the JIRA from my applications insetad of sending people to confluence.

But yes, adding watchers in ConfiForms IFTTT macrodoes not work as expected.

[Alex Medved _ConfiForms_]

Could we take this via our support channel? I would love to understand what does not work for you in ConfiForms and how is that watchers parameter is configured

[Arnau Bria]

I'm not the atlassian responsible here in my compnay. I'd have to consult.

[Muhammaad khalid]

I have my conversation to get 4 years pectices to be help Google patner