Loom application got enabled by mistake and is on a 14 day trial period. I am not able to cancel the subscription. Tried to cancel through Atlassian support, but it didnt work. Please let me know how can I cancel the subscription
Hi @Anjana V K ,
If you navigate to admin.atlassian.com > Billing and then select "Manage" next to Loom, you should be able to cancel your subscription or change the plan to, for example, Starter/free one.
Not sure if you can directly cancel the subscription when it is on trial, but you could definitely switch to a different plan. Then, once the trial expires, you should be able to cancel your subscription.
Hope this helps.
Cheers,
Tobi
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