How to disable Loom trial subscription

Anjana V K
Contributor
February 14, 2025

Loom application got enabled by mistake and is on a 14 day trial period. I am not able to cancel the subscription. Tried to cancel through Atlassian support, but it didnt work. Please let me know how can I cancel the subscription

1 answer

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Tomislav Tobijas _Koios_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 15, 2025

Hi @Anjana V K ,

If you navigate to admin.atlassian.com > Billing and then select "Manage" next to Loom, you should be able to cancel your subscription or change the plan to, for example, Starter/free one.

2025-02-15_09-55-51.png

Not sure if you can directly cancel the subscription when it is on trial, but you could definitely switch to a different plan. Then, once the trial expires, you should be able to cancel your subscription.

Hope this helps.

Cheers,
Tobi

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