SAP support

[Mahmoud El-Gohary]

Hi Every one 

With a robust 18-year tenure at BAPETCO, I am a seasoned ERP Integration Support General Manager, primed to propel your team towards unparalleled success. My extensive experience is marked by a deep-seated proficiency in ERP systems, a cornerstone for operational excellence and strategic growth. I bring a wealth of knowledge and a track record of effective leadership, poised to make a significant impact in your organization. Let's collaborate to elevate your operations and achieve new heights of success.

W O R K E X P E R I E N C E

MAR 2021 PRESENT -NTEGRATED SYSTEM SUPPORT GENERAL MANAGER (ERP) BAPETCO | Cairo •

• Lead SAP S4 Hana implementation, enhancing system efficiency
•  Managed SAP ECC support across multiple modules, ensuring operational excellence
•  Administered SAP user access, Hana Studio, and Cockpit for optimal system security
•  Executed data migration from ECC to S4 Hana and supported BW reporting

JAN 2010 JAN 2020 - INTEGRATED SYSTEM SUPPORT GENERAL MANAGER (ERP)

•  Choose top SAP Partner for BAPETCO
•  Lead SAP Blueprint & maximized gains
•  Built strong SAP support & training
•  Tuned SAP to meet business goals

APR 2006 JAN 2010- SAP MATERIAL MANAGMENT SUPPORT BAPETCO | Cairo

•  Oversaw RtP for on-time delivery
•  Fixed Procurement & Logistics issues
•  Headed app support & complex cases
•  Created SAP MM training & UAT

JAN 2004 SAP- CONTACT, PROCUREMENTS AND LOGISTICS DATA ANALYST BADR El-din Petroleum Company – Bapetco – Petroleum Sector | Cairo

•  Optimized SAP Data Conversion Approach for procurement/logistics data
•  Led data cleansing for Material & Invoice Masters
•  Created Oracle db for procurement & logistics ops
•  Managed data migration & validation into SAP

APR 2006 PRESENT MATERIAL MANAGEMENT TEAM LEAD bapetco | Cairo Material Managment Support

•  Achieved cost reduction
•  Enhanced material tracking
•  Optimized inventory flow

APR 2003 JAN 2004 DATA ANALYST bapetco | Cairo

• Enhanced data accuracy & precision
• Streamlined data via cleansing
• Applied critical thinking skills
•  Developed impactful data visuals

JAN 2004 SYSTEM ANALYSIS AND DESIGN (ORACLE DESIGNER) bapetco | Cairo

• Conducted user interviews for needs assessment
• Designed ER diagrams with key constraints
• Generated SQL scripts for database integrity
• Ensured script compatibility with SQL/Oracle

JAN 1992 PROGRAMMER (HUMAN RESOURCES) SYSTEM bapetco | Cairo

• Optimized database queries, cutting download times
• Implemented AI algorithms, personalizing user experience
• Mentored juniors, fostering a culture of tech excellence

FEB 2010 PRESENT SAP SUPPORT MANAGER bapetco | Cairo

• Conducted market survey for optimal SAP Partner selection for BAPETCO's transition.
• Led BAPETCO/Shell Egypt business org, ensuring support for Egypt SAP Blueprint integration.
• Managed expectations, communication, and reporting for BAPETCO's SAP Application Support.
• Prepared teams for major SAP upgrades, ensuring smooth transition and user competency.
• Proactively reviewed KPIs, identified process blockers, and facilitated efficiency workshops.
• Identified new business needs, building cases for easy management of EP Blueprint proposals.
• Developed learning programs for end users/support staff on key business processes and SAP.
• Participated in SAP Manager Forums, sharing insights and addressing critical SAP issues. • Ensured robust business continuity plans for SAP EGYPT Support and tested their effectiveness.
• Oversaw Egypt SAP Blueprint Support Team's budget and service delivery quality.
• Evaluated new SAP versions, coordinated User Acceptance Tests, and managed change activities.
• Maintained and supported end-user documentation for SAP Blueprint solutions.
• Analyzed SAP access and transaction patterns biannually to optimize user efficiency.
• Managed SAP Egypt Support Change/Data Requests and coordinated business data needs.
• Provided functional Business Warehouse Support and end-user SAP functionality coaching.
• Developed training materials, re-trained Super Users, and supported ongoing user education.
•  Generated specific reports and queries using Egypt SAP Blueprint Support Business Warehouse.
• Specified new Change Requests and resolved critical issues to enhance support processes.
• Reviewed and optimized support processes and tools for efficient Helpdesk operations.
• Monitored control reports, addressed non-compliances, and ensured prompt corrective action.
• Facilitated communication across Operating Units at the SAP Managers Forum.
• Collaborated with SAP Security Team on user roles and authorizations for risk mitigation.
• Issued KPIs to monitor BAPETCO performance and address deviations
• Discussed SAP running costs with EGPC to manage financial aspects of SAP operations.
• Supported interfaces with SAP blueprint (FSR, eWIMS, OCR, Brain ware, Business warehouse).
• Communicated SAP Planned downtime to BAPETCO end users to minimize operational impact.
• Presented SAP issues at BAPETCO Management meetings for strategic decision-making. • Worked with Business Centre of Excellence to sustain/improve SAP Blueprint per business needs.
• Issued KPIs to monitor BAPETCO performance and address deviations
• Led SAP Partner selection via market surveys for BAPETCO's transition
• Managed BAPETCO's SAP integration, upgrades, and support with Shell Egypt
• Optimized SAP processes, conducted KPI reviews, and led efficiency workshops
• Developed SAP training, ensured business continuity, and managed support budget

APR 2006 FEB 2010 MATERIAL MANAGEMENT TEAM LEAD BAPETCO | Cairo

• Managed SAP Material Data
• Maintained SAP Service Master  Created SAP Purchase Req's
• Processed SAP RFQs & POs

E D U C AT I O N 1989 BACHELOR B.Sc. Of Commerce | Tanta

•  Graduated of Bachelor's Accounting program
•  Honored with 'Best Financial Analyst' internship award
•  Specialized in advanced financial modeling and cost accounting
•  Proficient in Financial Statement analysis
•  Skilled in managing Accounts Payable
•  Experienced in Fixed Assets accounting

C O U R S E S

• JAN 2024 JAN 2024 TADM10 COURSE - SAP TECHNICAL IMPLEMENTATION AND OPERATION OF SAP S/4 HANA AND BUSINESS SUITE SAP
• FEB 2024 FEB 2024 HA100 SAP COURSE
• HANA 360 INTRODUCTION SAP EGYPT
• FEB 2024 FEB 2024 HA201 SAP COURSE HANA HIGH AVAILABILITY AND DISASTER RECOVERY
• MAR 2024 MAR 2024 TADM55 SAP COURSE SAP INSTALLATION AND ADMINISTRATION.
• JAN 2024 MAR 2024 ADM900 SAP COURSE - SYSTEM SECURITY FUNDAMENTALS.
• APR 2024 APR 2024 ONLINE ABAP COURSES-SELF STUDIES Google