Hi all,
We have a few great opportunities here at Tempo! Please look at the job description below for a Customer Success Manager and apply below if you or someone you know is interested.
https://tempo.recruiterbox.com/jobs/fk0qcaw
*This is a 1 year temporary full-time replacement for maternity leave, possibily for permanent at end of term!
We are always looking for new talent to join us in our mission to deliver the best time management tools for developers. As one of the largest, award-winning, and top-selling app vendors in the Atlassian Ecosystem, we hire only the best and brightest.
What does Tempo do? We enable companies to grasp the true value of time and get meaningful insights into their operations. With our products, managers know exactly how their teams are spending their hours each day. From billing, to resource management, to cost tracking, we are proud to give our customers data they can use. Lately we have been expanding into new ecosystems, most recently Zendesk. It’s an exciting time, with lots of innovation and growth on the horizon!
Our reach is wide: we are happy to support more than 20,000 customers all over the world. We are looking for candidates to bring fresh perspectives to our amazing teams located in Iceland, Canada, and the USA.
Join us and discover the thrill of being part of a team that are not only digging deep in automation, AI and cool tech but also builds great and reliable products our teams and customers’ love!
About The Job
Are you passionate about improving customer experience and transforming business relationships? Do you constantly see ways to enhance communication and customer service?
As a Customer Success Manager, you will own ultimate responsibility for customer satisfaction, engagement, onboarding and technical support. Strong product knowledge is imperative as you play a central role in configuration of the Tempo platform to support customer priorities. As a trusted advisor, the Customer Success Manager determines how Tempo can be effectively applied to achieve a company's strategic business objectives.
A Customer Success Manager is an experience-maker for our customers – passionate about teaching customers how to solve a new problem or solve a problem differently.
The Role Involves
- Guiding and teaching customers to give them proactive assistance as they onboard our products.
- Evaluating the status of new customer activations and progress and proposing solutions to different use-cases.
- Maintain high levels of customer engagement and satisfaction within both product and Tempo communication which lead to account reference-ability, advocacy & loyalty.
- Identifying common customer challenges and working with the rest of the Tempo team to proactively address them through a variety of mediums and channels.
- Work with product management to translate business needs to product requirements and craft new solutions for customers.
- Work closely with the whole organization to support value-focused conversation during the sales cycle.
- Collaborating in establishing world-class customer service policies, processes, and standards.
- Work closely with internal resources on escalation and resolution processes for critical customer issues.
- Monitor usage and troubleshoot any problems with how customers use our products.
- Strengthen the customer-centric culture at Tempo.
The ideal Candidate
- Has at least 2 to 3 years experience in B2B Customer Success and/or Management Consulting in the software industry.
- Has experience with Atlassian tools such as JIRA and Confluence.
- Has experience in project management or related activities - a mix of methodology is a plus.
- Is passionate about customer service and how it can transform businesses.
- Is a self-motivated, proactive team player with innovative ideas to inspire client loyalty and adoption.
- Has strong interpersonal skills and experience initiating and building strong relationships throughout an organization.
- Loves teamwork and commitment to building a world-class, enterprise-level global customer experience together.
- Has a consultative mindset that enables you to easily diagnose issues and prescribe solutions.
- Prefers working in Agile environments with a good understanding of SaaS models.
- Is excited about our mission at Tempo
What's In It For You
- Remote work!
- Unlimited vacation in most of our locations!!
- Great benefits plan including health, dental, vision and more
- Bright office spaces in Montreal, Reykjavik and Boston
- Diverse and dynamic teams
- Challenging and exciting work
- Free breakfast and snacks
- A great range of social events
- And so much more!!
Come and join our amazing & high-performing Customer Success team!
Note: As our hiring teams are global, please submit your resume in English only
