Why are the status of my tickets changing from Complete to Reopen, automatically?
When the assignee changes status to Complete, sometimes it will Reopen with no comments triggering the reopen.
-Assignee comments on issue to say we are closing ticket.
-Assignee will change status to Complete.
-Ticket will auto reopen within seconds.
We wonder if the comment was not processed completely before changing status.
1 answer
Jack Brickey
Community Leader 
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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