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Why are the status of my tickets changing from Complete to Reopen, automatically?

When the assignee changes status to Complete, sometimes it will Reopen with no comments triggering the reopen.

-Assignee comments on issue to say we are closing ticket.
-Assignee will change status to Complete.
-Ticket will auto reopen within seconds.

We wonder if the comment was not processed completely before changing status.

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1 answer

0 votes
Jack Community Leader Jul 20, 2021

Looking at your image it shows that there is an automation rule responsible for reopening. Check the rule for why (conditions).

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