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Project automation - how do i make a change in field result in different pathway through workflow

I am looking at the different options available under project automation, but am having trouble finding how to set the logic - if Field Change Type is set to Emergency upon creation, I want that ticket to only be able to follow a certain pathway through the overall workflow, so basically I want to be able to provide the system with the pathway so if it transitions to A then only C and D are available next, then if c or D, then F, etc.  How would I do this?

2 answers

0 votes
Carlos Faddul Community Leader Jul 29, 2021

@carly_noreen you can use "Conditions" on workflow,  or you can use the "If/Else block" condition on automation.

However if you want a suggestion, i can suggest to use the "JMWE" add-on.

You can create conditions with more conditions on workflow


Carlos Faddul Community Leader Sep 16, 2021


I hope I helped you.

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