Problem with emails

[Dmitry Karateev]

Hello, I hope you can tell me what to do. When sending an invitation for a new client in jira service management, he does not receive an email. In our internal support, we were told the following DKIM verification error ADSP query: multiple DNS replies for '_adsp._domainkey.ucleasing.atlassian.net' Unfortunately, I can’t write to Atlassian support because I have a free plan.

[Dan Breyen · Accepted solution]

We've had that issue where nothing seems to be an issues our our/Atlassian end. We haven't completely narrowed it down as to the exact cause.  That email could be filtered on their end.  We've gotten around it by giving people the URL for the portal and having them sign up directly from there.