Jira automation command in slack issue

[Imatree ops]

I have an issue with Jira tickets in Slack. when trying to click the comment button it won't work and it only loads then nothing happens but the buttons such as comment, assign, or transition work randomly in Slack threads. Sometimes we have to click on buttons on previous posts or messages for that ticket for it to finally respond or work. The comment buttons for recent replies or messages don't work. what would be the issue?

[Imatree ops]

Effects everyone that uses this account in the jira for slack app

Yes restarts have occurred

Everyone has updated slack

Everyone has reset cache in slack

To no avail

[Fazila Ashraf]

Hi @Imatree ops 

Welcome to community!

Do you observe this behaviour only for you or other team members are also experiencing this?

Have you tried the standard IT troubleshooting like a restart?