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JIRA bugs to ALM Defects Integration using ALM Synchronizer

I have JIRA bugs to Micro focus ALM Defects sync done using ALM Synchronizer. Our MF engineer credentials are updated to Generic user for both ALM and JIRA. We get successful connection check with ALM,but when check JIRA connection we get failure with following detail . Please suggest what could be the cause and how can we resolve this, as we can navigate to JIRA site with the same endpoint URL on the ALM Synchronizer server and while using same user credentials.

ERROR #1- adapter.CONNECTION_FAILURE : Failed to connect to endpoint of type JIRA. Error: com.mercury.qc.gossip.exp.GossipServerException: server.RemoteExecService.UNHANDLED_EXCEPTION : Unknown exception type is caught: org.apache.wink.client.ClientAuthenticationException: Service failed to authenticate user: svcITQA........ERROR #2- server.RemoteExecService.UNHANDLED_EXCEPTION : Unknown exception type is caught: org.apache.wink.client.ClientAuthenticationException: Service failed to authenticate user: svcITQA........ERROR #3- Service failed to authenticate user: svcITQA.......

Thanks

Sumit

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