Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Is it possible for a reporter to receive email notifications if he's not part of a service project?


Is it possible for a reporter to receive email notifications if he is not part of the project?

We are moving tickets from one service project to another (L1 to L3) but when we reply to customer from the service project L3, they never get any email notification (the reporters/customers from L1 Service project are not customers on the L3 Service project) (we are trying to keep that project more internal), but we would like to send notifications and follow ups to the reporter from project L3, is it possible?


1 answer

0 votes
Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 23, 2023

Hi @Laura Rodriguez ,

It depends really. If the reporter is a customer of a project, and the customers notifications are disabled, then yes, the reporter will not receive an email.

If the reporter is an internal customer, with a jira license, and tour project is set to send only jira notifications, then if the reporter is not in the updated event, he will not receive notifications.

So if I were you I would check:

  1. If the customer is in the project
  2. If the customers notifications are enabled
  3. If the customer is a jira user, I would check the motification scheme

Hi @Alex Koxaras _Relational_ 

Thanks! The customer is not in the project I moved the ticket to. (because we don't want them to view that project in their portals) but we do want them to receive notifications about the progress of that ticket, is it possible?

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events