Import data from CSV error

[Simon Kolivand]

Hi, community!

I'm currently trying to test out the import data from a CSV file feature, but I keep running my head against the wall. I've tried both the "new" and "old" way, but neither seems to work. I've followed guides such as:

Import data from a CSV file | Atlassian Support

But that still doesn't work. When I try it the "new" way, it just says that the page can't load and I should try again. When doing it the "old" way, I can map some of the fields (not all), and sometimes the upload goes through, but then all fields are pasted into the summary. I've tried to separate columns by all the different ones, but it makes no difference. I sometimes get the error message that the summary column is empty or not defined in the CSV sheet, even when it is both defined and filled out.

All ideas and solutions are more than welcome.

Best regards

[Marc - Devoteam]

Hi @Simon Kolivand 

What is you separator in the CSV, is this a comma(') or different.

This separator can be provided on the import (old way).

I'm getting to this solution based on your feedback that all details are placed in a single field.

[Simon Kolivand]

Hi Marc,

Thanks for answering!

The separator in the CSV is comma (,)

I'm placing all my detail in all the corresponding fields. It's when I import it into Jira, that it gets placed into one single field.

[Marc - Devoteam]

Hi @Simon Kolivand 

On the import, what is set as the separator?

Check this in the old import experience by selecting the advanced option.