Hello,
I have 4 sets of approvers. Now I have 4 different Status. For each status, I need to add a set of approvers and I can directly configure this in the workflow. But the catch is that each issue/ticket can be categorized differently based on project type. That means,
Project Type 1: Approvers A, Approver B, and Approver C.
Project Type 2: Approver E, Approver G and Approver C.
And so on. There are about 14 different types of Projects.
I was planning to create a workflow and select no approvers.
That was every time a ticket is in a status that require approval, the Approvers list can be manually fed.
Now, I want to automate this. I have been trying to create an automation. The automation should do the following.
1. If issue in Status (Approval required).
2. Condition: If Project Type = Type 1
3. Set Approvals as Approver A, Approver B, and Approver C.
4: Condition: Else IF Project type = Type 2
5. Set Approvals as Approver D, Approver E, and Approver C.
I don't think this action is available within Edit Issue. I have not used the advanced editor before and am unsure how to go about it. I would appreciate if someone could help me out here.
