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How to ask external user for information without the having a user account

Is it possible to contact an external person via mail and ask them to comment on an issue in Jira without them having a user account. 

 

1 answer

0 votes
Jack Brickey Community Leader Sep 06, 2022

Is this JSM? Assuming so, the external person would be a customer and that customer must be registered as a user unless you open up the project to be public. In any event the individual will be created as a customer once they engage on an issue. If you could explain your used case a bit more I may have further information to share.

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