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How to ask external user for information without the having a user account

Agneta Hansson
Agneta Hansson Sep 06, 2022

Is it possible to contact an external person via mail and ask them to comment on an issue in Jira without them having a user account. 

 

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Jack Brickey
Jack Brickey Community Leader Sep 06, 2022

Is this JSM? Assuming so, the external person would be a customer and that customer must be registered as a user unless you open up the project to be public. In any event the individual will be created as a customer once they engage on an issue. If you could explain your used case a bit more I may have further information to share.

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