How do I move a task from In progress back to Open?

Margaret Maziec September 10, 2024

Hi Team, I Opened a new unassigned issue by mistake. Now it is showing "In progress".

How to go back to "Open"? Thanks!

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Mohamed Benziane
Community Leader
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September 10, 2024

Hi,

you need to look at your workflow to see if it's possible de go back to the previous status

Margaret Maziec September 11, 2024

I tried to go back but that doesn't work.

0 votes
Answer accepted
Marc - Devoteam
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September 10, 2024

HI @Margaret Maziec 

Welcome to the community. Check the workflow associated with the issue type.

Can you transition back to Open, if not the workflow has to be updated.

Depending on the project type Team or Company managed, the project admin or the jira admin needs to make the change if required.

0 votes
Margaret Maziec September 11, 2024

Thanks, I will ask our company jira admin for help.

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