nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How do I hide some request types from certain portal customers?

Nathan Given_43rz48

We are using Jira Service Desk for our internal IT Help Desk.

One of our departments, HR, wants to be able to create a "Employee Termination" request that will go to IT and IT would then disable the accounts and associated assets.

But the HR department doesn't want everyone to be able to create this type of request, only them.

I've been trying to figure out how to limit a request to a certain group of people, but I'm not finding that capability.

Accepted answers

Joe Pitt

The simple no cost solution is to give HR their own project

All comments

Sudhir_Appfire_

Hi @Nathan Given

With the help of Extension for Jira Service Desk app, you can configure the request type visibility for the customers.

Please find below document for your reference on configuration level.https://deviniti.com/support/addon/server/extension/latest/request-types-visibility/

Regards,
Sudhir

Joe Pitt

The simple no cost solution is to give HR their own project

Fernanda de Souza Thaumaturgo

This comment was very helpful, but this only works for Jira Service Desk Server version =(

The Cloud version does not allow you to configure request type visibility for customers.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

cloud

jira-service-desk

jira-service-desk-cloud

jira-cloud