Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

How come I cannot pre-populate the Description field in business version when I can in free trial?

In the free trial version of Jira I can go to Project settings/Issue types and enter the pre-populated text that I would like all PO's and PM's to use as a template to creating issues. 

2022-06-13 11h22_27.jpgNotice the mouse pointer here.

2022-06-13 11h17_28.jpg

But in the business/enterprise version I no longer have this option. Notice the mouse pointer is changed and is a grab cursor.

2022-06-13 11h19_37.jpg

My question here is why is there are difference and has something changed between the trial version and the enterprise/business version? Did something change with the introduction of workflows?

2 answers

1 accepted

1 vote
Answer accepted

Hi @Tommy Harris

Can you check the project type of the projects ?

The option you are showing is also found in business/enterprise version BUT in the Team-Managed projects, not the company-managed projects.



Please check the type of the project and let us know if both of the projects you are comparing are of the same type.


ServiceRocket Team

Hi @David Freitez

Thank you for the quick response.

In the example screenshot above (trial version) it was a team managed project. 

In the current implementation of Jira for the entire business, all of the projects are company-managed projects. Hopefully this help and I appreciate your feedback.

I guess the real question is can I pre-populate the issue description in a company-managed project(s)?2022-06-13 11h17_28.jpg

Hi @Tommy Harris

Thanks for conforming the types of the projects.

Unfortunately, it is not possible on a company-managed project to set a default on a System field such as Description.

Here is a request raised to Atlassian regarding this: Default values of system fields, we invite you to vote for it so you can get the latest news on it.

Having said that, there is a workaround which consists in creating a new custom field  with a default value that will pose as the description system field and later do a switch,  here is the a detailed Atlassian Community post about it:

Hopefully this answers your question,


0 votes

The software is the same, whatever the licence.

It looks to me like you might be looking into two different types of project.

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you