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How come I cannot pre-populate the Description field in business version when I can in free trial?

Tommy Harris_bu8tk8

In the free trial version of Jira I can go to Project settings/Issue types and enter the pre-populated text that I would like all PO's and PM's to use as a template to creating issues.

2022-06-13 11h22_27.jpg Notice the mouse pointer here.

2022-06-13 11h17_28.jpg

But in the business/enterprise version I no longer have this option. Notice the mouse pointer is changed and is a grab cursor.

2022-06-13 11h19_37.jpg

My question here is why is there are difference and has something changed between the trial version and the enterprise/business version? Did something change with the introduction of workflows?

Accepted answers

David Freitez

Hi @Tommy Harris

Can you check the project type of the projects ?

The option you are showing is also found in business/enterprise version BUT in the Team-Managed projects, not the company-managed projects.

Please check the type of the project and let us know if both of the projects you are comparing are of the same type.

Thanks,

David
ServiceRocket Team

All comments

Nic Brough -Adaptavist-

The software is the same, whatever the licence.

It looks to me like you might be looking into two different types of project.

David Freitez

Hi @Tommy Harris

Can you check the project type of the projects ?

The option you are showing is also found in business/enterprise version BUT in the Team-Managed projects, not the company-managed projects.

Please check the type of the project and let us know if both of the projects you are comparing are of the same type.

Thanks,

David
ServiceRocket Team

Tommy Harris_bu8tk8

Hi @David Freitez

Thank you for the quick response.

In the example screenshot above (trial version) it was a team managed project.

In the current implementation of Jira for the entire business, all of the projects are company-managed projects. Hopefully this help and I appreciate your feedback.

Tommy Harris_bu8tk8

I guess the real question is can I pre-populate the issue description in a company-managed project(s)? 2022-06-13 11h17_28.jpg

David Freitez

Hi @Tommy Harris

Thanks for conforming the types of the projects.

Unfortunately, it is not possible on a company-managed project to set a default on a System field such as Description.

Here is a request raised to Atlassian regarding this: Default values of system fields, we invite you to vote for it so you can get the latest news on it.

Having said that, there is a workaround which consists in creating a new custom field with a default value that will pose as the description system field and later do a switch, here is the a detailed Atlassian Community post about it: https://community.atlassian.com/t5/Jira-Core-Server-questions/How-to-create-a-template-for-issue-description/qaq-p/1041636

Hopefully this answers your question,

David
ServiceRocket

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