Give permissions to view the workflow

[Ruben Castro]

HI!

I need to give permissions to a custumer so that she can see the workflows of a specific project.

I try to give it permisisions in project settings/ permissions/ view read-only workflow. at this point I give permission for single user, but it dosen´t work.

Can you help me?

[Rilwan Ahmed]

Hi @Ruben Castro ,

Welcome to the community !!

This permission works only for agents on the project. Not the customers. 

i.e. the user should have access to Jira view. Not only customer portal. 

To know about different user types, please go through https://support.atlassian.com/jira-service-management-cloud/docs/what-users-and-roles-are-there-in-jira-service-management/