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Difficulty managing user management REST API

I am a:

  • site administrator
  • administrator
  • jira-administrator
  • organization administrator

I create a 7 day API key at / settings / API keys; the key doesn't expire until 11/25/2019.

I'm running JIRA Cloud.  Following the instructions at

I pick a user that I ultimately want to disable, but for the moment, let's just look at what I can do to that account:

(I'm not concerned about security here - anybody other than me shouldn't be able to do anything with that account ID anyway.)

My header reads:

Authorization: Bearer {api token}

I get back:

403 / Forbidden.

Maybe the URL is wrong?  So I try and that gets me a 404 / Not Found error.

Obviously, I'm doing something basic incorrectly here, because this is as about as straightforward as it can be.


1 answer

First of all, thank you Lee, for posting this, because reading through it helped me to realize that I needed an organization API key rather than a personal one.  After doing that I was able to get the api you referenced to work (the first one): /users/[user account id]/manage.

The only issue that I can think of that might be causing you difficulty would be setting up managed accounts.  The user management API only works for managed accounts and you have to claim the domain for the email addresses you want to manage.  If you haven't done so please take a look at the documentation that can be found by following the link below about setting up managed accounts and verifying a domain.

Link for managed accounts/verifying domain:

Hope that helps!

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