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Delay in send email automation action

Is there a setting (default or configurable) that affects when a send email automation action happens?

When testing a new automation the email doesn't appear in reporter/recipient inbox until about 30 minutes. Not sure what's causing this delay.

Automation notifications also seems delayed so I wonder if it's just a slow day?

2 answers

1 vote

Hello @Norman Goh ,

There is no incidents reported here https://status.atlassian.com/ . all are looking good and operational.

If the problem still continues, you can raise a support request.
If the reporter receiving normal emails from one to one without any delays. then we can assume that there is a problem with the emails from Automation or Jira.  

0 votes

Hey Norman,

Unsure on the type of automation you're looking at, however the email delay may be caused by Jira's email batching function (which according to https://community.atlassian.com/t5/Jira-questions/Is-the-Batch-Email-Notifications-feature-available-in-Jira-Cloud/qaq-p/1031512 is possibly relevant for Cloud).

Batching means users don't get an email for every action (assign V comment V transition), instead the system queues these events for a period of time then sends a single digest email

 

Unsure if this is the cause of your issue, but something that feels it might be worth looking at

 

CCM

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