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Delay in send email automation action

Is there a setting (default or configurable) that affects when a send email automation action happens?

When testing a new automation the email doesn't appear in reporter/recipient inbox until about 30 minutes. Not sure what's causing this delay.

Automation notifications also seems delayed so I wonder if it's just a slow day?

2 answers

1 vote

Hello @Norman Goh ,

There is no incidents reported here . all are looking good and operational.

If the problem still continues, you can raise a support request.
If the reporter receiving normal emails from one to one without any delays. then we can assume that there is a problem with the emails from Automation or Jira.  

0 votes

Hey Norman,

Unsure on the type of automation you're looking at, however the email delay may be caused by Jira's email batching function (which according to is possibly relevant for Cloud).

Batching means users don't get an email for every action (assign V comment V transition), instead the system queues these events for a period of time then sends a single digest email


Unsure if this is the cause of your issue, but something that feels it might be worth looking at



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