Hi Team,
In the Customer Portal, the customers see the new comments at the bottom. Is there a way for them to change the order so they see the new comments on the top? Or maybe is there a way for admins to change the configuration so the comments in the Customer Portal are sorted from newest to oldest?
I changed the configuration to "desc" as suggested in the following article, but it didn't change anything in the customer portal's view.
Thank you!
https://support.atlassian.com/jira-cloud-administration/docs/change-the-default-order-for-comments/
Hi @Lizzeth Campos I believe JSDCLOUD-8484 is your issue. This was entered to change the default sort order. I would agree, putting the newest sooner would be more customer friendly.
I would suggest voting for and watching it for updates.
I also voted for it. There are almost 400 votes now.
Hope that helps.
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