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Guys, I need your help!
It looks like a straightforward rule but whatever I have tried does not work!
I have a custom field "Rating" (let's call it customfield_10001).
When an issue is created or updated the value is automatically calculated for the field.
Now I need to create a condition showing that if this value is above 12 then --> an action is to send an email!
That is it! My brain is boiling but I cannot find a solution. Nothing works for me.
Many thanks for considering my request.
Thank you @Mervyn Toh _ ServiceRocket _
I have done exactly what you proposed... but I'm getting "No Action" message in the Audit! What is suspect is that my custom field value is a result of the automation rule as well.
A complete puzzle factory!
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