Automation - Web Request - How to Handle 404 Errors

[Calvin]

Hi all, I have a web request to a link in an automation, the link sometimes gives 404 errors when its down.

The thing is, this completely errors out the Web-request automation. Is there any way to handle these requests, as I'd rather just add a comment to the ticket about the error as opposed to the automation itself failing and emailing the Automation Owner.

[Jehan Bhathena · Accepted solution]

Hi @Calvin ,

Yes, in order to view the web request's status, you need to check the option "Continue running the rule even if the request response is not successful (i.e. non-200 response)"

You can reference this using the smart value highlighted in the image below:

[Calvin]

Hi Jehan! Thanks so much for the above!

I think I misunderstood the checkbox. I thought it meant "continue running rule" as in continue the web request over and over until a 200. Not that it meant continue the rule as in the whole entire automation!

[Calvin]

Tested now and it works perfect, your a legend, thanks!

[Shadab]

Is this option "Continue running the rule even if the request response is not successful" - is this available only on particular versions of Jira ? 

We use Jira 9.4 .. but I do not see this option in the SendWeb Request action. 

Thanks. 

[Jehan Bhathena]

Hi @Shadab 

that option is visible only after the first check box is checked of "Delay execution...."

Let me know if the option isn't available even after you've checked that

[Edwin Stol]

Hi @Shadab - This option is not available on the Server/DC-version of Jira, sadly.

[Shadab]

@Jehan Bhathena I did check the delay execution checkbox.

Its still not available. 

Am I doing something wrong here .. ?? 

[Jehan Bhathena]

Hi @Shadab 

I'd suggest raising a mew question on the forum with the jira_dc tag, you'll get better visibility for this question that way, please add the image in your new question too.