Hi guys I just wanted to ask if how can I achieve this :
Scenario : Rejected -> Show Comment Box ( Reason why rejected )
Currently I have this workflow
the "FOR REVIEW" workflow when it is declined it will automatically go to close which is correct but before I want it to be close it needs to give the reason why it was rejected .
So far what I did is this
created a screen and add a custom field (Multiline) and do it like this
and implement it inside the declined like this
I need an assistance regarding on this matter . Thank you very much . Godbless
From the workflow configuration "Screens don't display on the customer portal. You can set a resolution for requests that customers transition."
There's an open feature request to add the option to have comments on approvals, which is a different thing than displaying a screen on a customer portal enabled transition
So unless it's implemented, or you buy a plugin this it not possible to achieve
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