Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,459,792
Community Members
 
Community Events
176
Community Groups

informing users of jira changes

Does anyone have something set up that informs users of changes to their Jira? I want to set something up because sometimes I will get requests to change components, custom field names or even issue type names. This then affects users filters and in turn this affects their dashboards and reports. I'm not able to check what filters use these before I change them so I want to find a way to let users know I have made changes. I thought about a sort of knowledge base in confluence but I wanted to ask here to see if anyone had something like this already and what suggestions they had? Thanks

2 comments

That's pretty much what the announcement banner is intended for - a short warning that things are changing, whcih I usually add either the JIRA issue ID to, or point people to a confluence page for more information if it's a bit longer than a simple jira config change.

Do you keep an area in confluence for historic changes?

Depends on what we're trying to document, but generally no, as the JIRA request to make changes is usually enough.

Rachel Wright Community Leader May 22, 2017

Hey Aileen,

I'm with Nic on this - a note in the announcement banner with a link to more info on the change in Confluence.  Additionally, you could use JIRA's "Send E-mail" feature to notify all users or all users in a role or group.  (But what's the fun in storing change history in email?)  ;)

Finally, if you have the Server version, I'd take this one step further by detecting specific users who are sure to be impacted.

Take a look at the "searchrequest" table in the database.  The "reqcontent" field stores a filter's query.  I do a "like" search to find the name of the status or issue type or custom field I've changed.  Then I send a quick message to the author, showing their filter title and filter ID, so they can either update or remove it.

Hope this helps!

Rachel Wright

Thats great thanks Rachel

Comment

Log in or Sign up to comment