Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage
Highlighted

Workflow definition and how affects the new tickets

Hello,

I'm new in Jira environment, and I face the challenge to make the transition from my project to Jira. I have the workflow very well defined, and the Backlog in an Excel file with several areas to discuss on it.

I've been looking at some videos on how to create workflows, but I don´t have any idea on how the designed workflow affects the open tickets, and what do I have to do to let the tickets progress through the workflow to the end.

I'll appreciate any information on this.

 

Kind regards.

1 comment

@Alberto Bourdon 

Here's a high-level document on Jira workflows: https://confluence.atlassian.com/jiracorecloud/how-do-i-build-the-workflow-i-want-765593066.html

A few questions: 

  1. Are you on Cloud or Server?
  2. Do you have any Admin access to your Jira environment (System or Project)?  

In general, there is impact to existing tickets when you change the workflow they are associated with.  This post is a little old but outlines the basics of that impact: 

https://community.atlassian.com/t5/Jira-questions/how-to-migrate-issues-to-a-new-custom-workflow/qaq-p/68037

Like # people like this

There are two classes of changes to an issue if you change its workflow. 

  1. The data.  Not a huge impact, but the issues cannot have no status.  So if your old and new workflows share status, existing issues will not actually change at all.  Where an issue is in a status that the new one does not have, you will be asked to change the status (A history item of "change of workflow" will be written)
  2. The workflow.  Workflow choice is a function of project and issue type, so any change you make to, or of, a workflow affects all issues of that type in every project it is used in.  All your old issues will now follow the new workflow

Comment

Log in or Sign up to comment
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you