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The organization I support needs software tools to manage servicing of specialized custom equipment (hardware and software). We need a tool that does inventory management; tracks issues, repairs and routine maintenance; tracks the status of assets (new to inventory, in use, in stock, being repaired, marked for disposal, etc.); provides access to reference materials (tech manuals, operations manuals, repair manuals, installation and deinstallation schedules); provides customized dashboards for status information and query functions; provides reports on inventory status, issue trends, actual vs. planned maintenance level of effort, etc.,.
I think one or more Atlassian products can do what we need, but I have no clue which products I actually need, and whether it's best to start with a basic product like Core and customize it, or a specialized product like JSD and (somehow) strip out unnecessary clutter.
This is getting closer to what I'm looking for. Thank you for your helpful response. The choice I am now faced with is whether Jira Service Desk has too many "bells and whistles" tailored to the traditional IT service desk. The organization I support has clients that rarely have internet access, so most service requests would be generated by the service organization itself. Most interactions I want to be able to track are asset-centric:
Can I configure Jira Service Desk to allow this direct asset status interface? Or do I need to build up this capability from a more basic Jira product?
I found one blog for asset management which should help with your requirements. Please go through all the 5 sections.
The asset tracker plugin for Jira also comes with a QR scanner app. You can explore this also.