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Ticket Status Category was in DONE, But Resolved date is Empty

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Madhu Reddy
Madhu Reddy Jan 08, 2020

I have closed the ticket and the ticket status was in Done ( Status category ). 

But Resolved Date field is Still empty. 

I am Clueless with this, Is there any resolution for this. How to get resolved date when the ticket is closed.

Attached the screenshot for your reference.

Thanks in AdvanceResolved Date.png

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Adrian Stephen
Adrian Stephen Atlassian Team Jan 08, 2020 • edited

Hi @Madhu Reddy 

 

  1.  Have you checked if the transition to Close has a post function to set the resolution? Screenshot 2020-01-08 at 6.00.29 PM.png
  2. Try running Jira in safe mode to eliminate the possibility of any 3rd party plugins causing this problem. I have seen issues where there are some validators applied with third-party add-on elements which can cause this issue. Can you please try to mark issues as resolved when running Jira on safe mode and see if you can still face the issue?
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