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Ticket Status Category was in DONE, But Resolved date is Empty


I have closed the ticket and the ticket status was in Done ( Status category ). 

But Resolved Date field is Still empty. 

I am Clueless with this, Is there any resolution for this. How to get resolved date when the ticket is closed.

Attached the screenshot for your reference.

Thanks in AdvanceResolved Date.png

1 comment

Hi @Madhu Reddy 


  1.  Have you checked if the transition to Close has a post function to set the resolution? Screenshot 2020-01-08 at 6.00.29 PM.png
  2. Try running Jira in safe mode to eliminate the possibility of any 3rd party plugins causing this problem. I have seen issues where there are some validators applied with third-party add-on elements which can cause this issue. Can you please try to mark issues as resolved when running Jira on safe mode and see if you can still face the issue?


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