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OK, I have the most basic question (I hope). :) I am new to this global company and they use Jira and they want me to find enhancement and ways to improve the ticketing system.
I am ITIL certified and am familiar with Cherwell, Service Now and Remedy but is everything that Jira does for ticket tracking a "project"?
In almost all other ticketing systems you can define a ticket as an Incident (break\fix), Service Request, Change or a project. For our Service Desk all of our tickets are projects. I am not sure if it is a configuration setting or something that needs to be defined within a project?
I have included a pic of the queue since I am unsure of the version we have as when I hit the help button I don't see a version.
Any help - direction is appreciated.