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I have the following use case:
We have a field called Ticket priority with the values A, B and C. When a ticket is created, the standard value is C.
We have a structure with 3 folders - A, B and C.
I want to add all the tickets to the folder C automatically (kind of a backlog). The users can then move the ticket to the folder A or B - based on their priorisation.
So they move the ticket manually and then they change the value in the field to A or B afterwards.
Long story short - A and B folders are managed manually, C is filled automatically. The order /kind of rank) of the issues in the folders should also be done manually.
It is not possible to insert issues to folder C, I receive the famous message "You are about to create a generator. It will be impossible to add it to the structure because of the automation installed: Cannot add generators to dynamic content. You can drag-and-drop the item to a different location.".
The original request was: "when I move the issue to the folder A, the value in the field Ticket priority changes automatically to A" - but this is another story :-) First I need to get all the tickets to the C folders.
Any advices or hints?
Thank you all!