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Hello,
What is the best way to create a Kanban and Scrum boards in a Service Desk Project?
Actually i can't do this in the Service Desk Project.
I want to create the scrum board that has an issues of a new release for example, and a kanban board with the issues most urgents outside a programated release.
I created a Software Project that has the issues of another project. This another project is a Service Desk Project, but the Scrum Board is strange, some issues status has a yellow triangule.
When i change the issue column i receive the message below:
"Something isn't letting us move XXXXXX to Done. Ask your project administrator to check the workflow settings and transition conditions."
Can you help me?
Thanks a lot!
Hi Nic,
I need a local to create the boards and projects with Service Desk type are unavailable for it. So i create a Software Project to be a local for the boards and i did like you said to shown the issues in the boards.
My user is a service desk agent and i can change the issues status, but i just can do it inside the issues, but i cant move the issues through the collumns in the boards...
Do you have any other ideia to help me?
Thanks a lot!