I'm keen to use JIRA to provide data and insight to plan and measure improvement activity. My background is Development, over the last 5 years I've been leading on integration development activity which has used the Atlassian tool-set for the last 3 or so years. Now I've taken a Quality Assurance post to see how lessons learnt can be shared and to ask better questions sooner.
My current focus area is estimating and Story Points. I know it's not healthy to estimate tickets in time but I feel we're missing something if there isn't correlation between Story points and elapsed time (at the moment 5 point and 2 point tickets look no different on time-in-status charts). So I wonder how others plan story points - do they reflect value to the customer, complexity or effort or something else?
Have you been able to demonstrate improvement in the predictability of software delivery?
Remember that time you realized it was possible to refresh your Jira data in Google sheets with just one click? What if we told you that you can now get the latest data with no clicks at all?! Zero! ...
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