i was wondering, what are solutions in your companies to log work done in the meantime of other issue.
For example - i have to reinstall windows - it lasts about 3 hours , but one hour is almost free - i just need to click "OK" from time to time. So i've done 3 other issues during installation process (1 hour).
Sum of work logged is 4 hours, but in reality it was 3 hours.
In that case multitasking is great solution, but effect is that in 8-hour workday i have much more hours of work logged.
How to make any KPI with these?
-at least 5 hour per day logged?
-stop checking worklogs and focus on SLA?
What are best practices?