Hi,
i was wondering, what are solutions in your companies to log work done in the meantime of other issue.
For example - i have to reinstall windows - it lasts about 3 hours , but one hour is almost free - i just need to click "OK" from time to time. So i've done 3 other issues during installation process (1 hour).
Sum of work logged is 4 hours, but in reality it was 3 hours.
In that case multitasking is great solution, but effect is that in 8-hour workday i have much more hours of work logged.
How to make any KPI with these?
-at least 5 hour per day logged?
-stop checking worklogs and focus on SLA?
What are best practices?
I can use this solution in other project but in that case it generates false data. Let's take my example with windows reinstall. With start-stop it will take 0,5 hour of my work to reinstall but whole process takes 3 hours.
I'm looking for solution to not bend the reality - reinstall takes 3 hours, but to find a good KPI in that case.
I hope you get my point.
Cheers, Ewa
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